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What operating systems will the Office Plugin run on?
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You may need to install the Visual Studio Tools for Office Runtime
Office plugin doesn't appear after installation
You may need to install the Visual Studio Tools for Office Runtime. The plugin should then appear when you restart office.
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If UAC is turned on, turn it off, close Office and reinstall the plugin. If the plugin now appears you should be able to revert UAC back to the default settings.
Unable to Open MS Office Docs directly from Actionstep
If you are trying to open a document in a matter by selecting Open > MS Office and nothing is happening, below is a troubleshooting technique that has been shown to resolve similar issues.
To fix this, close all Chrome browsers and open run command (WindowsKey+r)
Enter %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Preferences
Select Ok
Open the Preferences file in NotePad
Select Format > Word wrap
Search for protocol_handler (ctrl + F)
after excluded_schemes, remove everything from the first curly brace to the last curly brace before "rappor"
something like {"afp":true,"asup":false,"data":true,"disk":true,"disks":true,"file":true,"hcp":true,"javascript":true,"mailto":false,"ms-help":true,"news":false,"nntp":true,"shell":true,"snews":false,"vbscript":true,"view-source":true,"vnd":{"ms":{"radio":true}}}
after removing that, save the file
open up Chrome and Actionstep
Attempt to open a doc from the Documents screen