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-Request for instructions on preforming performing a task: sometimes, even after going through training and reading the User Guide, you may need a little more help to wrap your head around an aspect of the program. That's fine! Just let us know what's giving you trouble and we'll help you out. Sometimes this will entail step-by-step instructions, a quick video or article we think you may have missed, or a suggestion for training that we think you may find helpful.
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You can submit a support ticket by selecting the Help Menu in the top righthand corner of your screen and choosing the "Create Support Ticket" option. 
Here you can submit a header, description, and attach a screenshot or screencast. The more information you provide initially the less likely it will be that we'll have to come back to you with questions. If you're contacting support to report an issue it can sometimes be difficult to identify what the support team needs to know. Here are a few things that we consider when trying to identify an issue.
-Is this effecting affecting a single individual or all users?
-Are you able to preform this task when you open Actionstep in another internet browser?
-Are you getting an error message? Providing a description or a screen shot of the error can help us to troubleshoot your issue.
-Does the error message mention a permission or setting? If so it may be helpful to speak to one of your database administrators first to make sure this issue isn't the result of a recent change.
-What steps led up to your issue? Explaining the steps you took to get where you are can help the support team narrow down the part of the program that's causing an issue.
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