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The Actionstep office plugin is designed to interact with only one database at a time. If you have access to multiple database's databases in Actionstep then please choose a login with access to the database you will most likely want to upload emails to when installing the plugin.
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If UAC is turned on, turn it off, close Office and reinstall the plugin. If the plugin now appears you should be able to revert UAC back to the default settings.
Does the plugin behave differently in MS Office 2013 vs 2016?
The plugin behaves the same in both versions of MS Office but if you are using MS Office 2016 you are more likely to get patches and fixes from Microsoft.
Unable to Open MS Office Docs directly from Actionstep
If you are trying to open a document in a matter by selecting Open > MS Office and nothing is happening, below is a troubleshooting technique that has been shown to resolve similar issues.
To fix this, close all Chrome browsers and open run command (WindowsKey+r)
Enter %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Preferences
Select Ok
Open the Preferences file in NotePad
Select Format > Word wrap
Search for protocol_handler (ctrl + F)
after excluded_schemes, remove everything from the first curly brace to the last curly brace before "rappor"
something like {"afp":true,"asup":false,"data":true,"disk":true,"disks":true,"file":true,"hcp":true,"javascript":true,"mailto":false,"ms-help":true,"news":false,"nntp":true,"shell":true,"snews":false,"vbscript":true,"view-source":true,"vnd":{"ms":{"radio":true}}}
after removing that, save the file
open up Chrome and Actionstep
Attempt to open a doc from the Documents screen