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Known Issues
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Is the Office Plugin Compatible with Mac OS?
We've created an An integration with Office 365 is available for Mac users. This allows you to open documents from from within Actionstep matters and edit them in Office 365. The documents are automatically checked out for you. When you have completed your edits and saved the documents screen in Office365 onlinein Office 365 then you can check them back into Actionstep.
How do I edit MS Office documents in Actionstep?
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If you are trying to open a document in a matter by selecting Open > MS Office and nothing is happening, below is a troubleshooting technique that has been shown to resolve similar issues.
To fix this, close all Chrome browsers and open run command (WindowsKey+r)
Enter %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Preferences
Select Ok
Open the Preferences file in NotePad
Select Format > Word wrap
Search for protocol_handler (ctrl + F)
after excluded_schemes, remove everything from the first curly brace to the last curly brace before "rappor"
something like {"afp":true,"asup":false,"data":true,"disk":true,"disks":true,"file":true,"hcp":true,"javascript":true,"mailto":false,"ms-help":true,"news":false,"nntp":true,"shell":true,"snews":false,"vbscript":true,"view-source":true,"vnd":{"ms":{"radio":true}}}
after removing that, save the file
open up Chrome and Actionstep
Attempt to open a doc from the Documents screen