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The Knowledge base feature is only available in Practice Pro + Accounting systems. |
The Knowledge Base allows you to create a company-wide “Intranet” consisting of uploaded documents and links to Internet resources that you can organize within a table of contents and make the content. Selected pages can be linked to Steps in the workflow so staff can access the relevant resources at the time they are performing the related function – we call this “Smart Help”,
Examples of content you may want to maintain in the Knowledge Base are:
Company policies and procedures
Employee handbook
Health and Safety Information
Internet resources
Sales and Marketing Material
Local information (cafés, restaurants, public transport)
| Info |
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https://actionstep.zendesk.com/hc/en-us/articles/360055952713-Knowledge-Base in Actionstep Help Center |