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System mailboxes can be utilized by any user in your system.
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https://actionstep.zendesk.com/hc/en-us/articles/1500000057001-Setting-up-System-Setting Up System Email Mailboxes in Actionstep Help Center |
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Personal Mailboxes
Personal mailboxes are mailboxes for individual users.
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https://actionstep.zendesk.com/hc/en-us/articles/1500000056161-Setting - Up - Personal -Email Mailboxes in Actionstep Help Center |
Hands-on |
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