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Known Issues
What operating systems will the Office Plugin run on?
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If you are trying to open a document in a matter by selecting Open > MS Office and nothing is happening, below is a troubleshooting technique that has been shown to resolve similar issues.
To fix this, close all Chrome browsers and open run command (WindowsKey+r)
Enter %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Preferences
Select Ok
Open the Preferences file in NotePad
Select Format > Word wrap
Search for protocol_handler (ctrl + F)
after excluded_schemes, remove everything from the first curly brace to the last curly brace before "rappor"
something like {"afp":true,"asup":false,"data":true,"disk":true,"disks":true,"file":true,"hcp":true,"javascript":true,"mailto":false,"ms-help":true,"news":false,"nntp":true,"shell":true,"snews":false,"vbscript":true,"view-source":true,"vnd":{"ms":{"radio":true}}}
after removing that, save the file
open up Chrome and Actionstep
Attempt to open a doc from the Documents screen