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A "Division" effectively works as a separate entity (linked to a contact record) in the Actionstep system. It creates a clear separation of records – although these can be viewed as a whole given the correct permission sets.
Divisions give the ability for a sub-set of users to use the same processes, branding, email account while running individual sets of accounts.
Some of the properties of a division include:

  • Each action is tagged to a division.
  • A division will hold its own accounting transactions – requires separate entities.
  • From the top level division this gives the ability to see everything happening in the system.
  • Email is set at a global level – cannot have a different email address in each division.
  • Shared Action types.
  • Shared contacts lists – where elected.
  • Division specific logo – for use in documents.
Divisions are not suitable in all environments. Please ensure that all options are considered prior to creating a divisional structure.
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See updated article in Actionstep Help Center: https://support.actionstep.com/hc/en-us/articles/360053566414