To add documents to a topic, left-click on the topic and choose 'Add Document' from the dropdown menu. Click 'Choose File' to locate the document on your local computer and then give the document a display name for the table of contents.
You can upload any type of file to the Knowledge Base, but how they are presented to the user will depend on the file type and the user's browser settings. HTML and image/video files (JPEG, PNG, etc) will usually display automatically in the content pane. PDF and Word documents will either display or download depending on the user's browser settings. Most other files will download when the user clicks on the file name in the table of contents.
File Names are case-sensitive so MyFile.html and myFile.html are treated as separate files.
Avoid using spaces and special characters in file names if possible.

Editing HTML Files

There are a variety of HTML editors you can choose from. MS Word can save documents in HTML format however it inserts a lot of MS-specific formatting that can make it difficult to work with. We recommend using a simple HTML editor that does the basics well. An example is KompoZer which runs on Mac and Windows and is free (http://kompozer.net), but there are many more to choose from.
TIP: Use a simple HTML editor (like KompoZer) to edit your HTML files

Uploading Linked Files to HTML Documents

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