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ionWhether you're new to Actionstep or you're an experienced pro there may be times when you need a little assistance. Below you will find support hours, phone numbers, and some tips on submitting support requests. 

Support Hours and Call Routing:

Actionstep has support teams located in the United States and New Zealand. Our hours are as follows: 

US and Canada - (800) 257 4042 option 2

US Business Hours are 8am - 5pm EST / EDT (UTC -5:00 / UTC -4:00) 

New Zealand - (09) 379 3939

New Zealand Business Hours are 8am - 5pm NZST 

Australia - (2) 8011 3682

Australasian Business Hours are 6am - 3pm AEST

United Kingdom - (44) 203 955 7666 

UK Business Hours are 8am - 5pm GMT

I'm currently a trial user. Am I entitled to support? 

Absolutely, we know how hard it is to wrap your head around a new practice management system and we're here to help. We only ask that you contact your sales representative directly for support. Soon after starting a free trial you should receive an email at the address you used to sign up. This email will contain your sales representative's contact information and a quick welcome to the program. If you don't see this email just contact support and let us know that you're a new trial customer.   

When should I submit a ticket? 

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-App Store Installation Requests: some apps in our app store will direct you to contact support prior to install. If you send us a quick ticket and let us know the app you're trying to install we'll respond with an installation link and you will be able to hit the ground running. 

-Request for instructions on performing a task: sometimes, even after going through training and reading the User Guide, you may need a little more help to wrap your head around an aspect of the program. That's fine! Just let us know what's giving you trouble and we'll help you out. Sometimes this will entail step-by-step instructions, a quick video or article we think you may have missed, or a suggestion for training that we think you may find helpful. 

-Request for professional services: did you know that we offer one-on-one trainings, data imports, and custom templates for our customers? Feel free to reach out to our support team for more information or quotes for professional services. 

-Issues within the program: if at any point you feel like the program isn't functioning correctly or you get an unexpected error please feel free to reach out to support so that we can help you resolve the issue.

I have a few suggestions for product improvements. Where should I direct these?

We love feedback from our customers. Actionstep has an awesome development team continuously working and imagining new ways to improve our software and your productivity. Feedback is a crucial element of this process. Our User Voice forum allows customers to post and vote on ideas for the program. 

How do I submit a ticket?

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These aren't mandatory fields. Provide as much information as you think seems relevant. We will reach out if we have any questions. 

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